Question 3. How often can I visit my parents?
Except for during the Covid-19 pandemic, our visiting hours are:
Morning 10:00 to 11:30
Afternoon 14:00 to 16:00
We try to avoid visitors outside visiting hours as during those time personnel are busy serving meals and washing residents. However if a visit is required outside visiting hours please inform the facility management and they will make arrangements.
Another consideration is that when a person enters a facility, we always request the family to avoid visiting their parent in the first two weeks. Residents really rebel against the thought that they must enter a frail care facility. They feel that their final independence are taken away. The first two weeks is tough for everybody especially with dementia residents.